Video Series: Caring for Transgender/Gender Nonconforming Patients and Visitors

February 5, 2019

Video Series: Caring for Transgender/Gender Nonconforming Patients and Visitors

Michigan Medicine is committed to providing excellent care and service to patients and visitors of all genders. As part of a Diversity Equity and Inclusion Mini-Grant project sponsored by the Office of Health Equity and Inclusion, Halley Crissman, M.D., MPH, spearheaded a project to create training videos for Michigan Medicine frontline staff to improve comfort and competency in providing care and service to transgender and gender nonconforming patients. The final product includes an introductory video, and five job-specific videos: 

Introduction: Caring for Transgender/Gender Nonconforming Patients and Visitors
https://youtu.be/iGHjZoRI_YE

Job-specific Training for Staff Triaging Phone Calls
https://youtu.be/bQ4zSwFqEX4

Job-specific Training for Security and Guest Service Specialist Personnel
https://youtu.be/TVGOqNAqwUE

Job-specific Training for Providers
https://youtu.be/EujRqf6LWTc

Job-specific Training for Clerks and Registration Staff
https://youtu.be/dUOUGy9UIus

Job-specific Training for Nurses, Medical Assistants and Technicians
https://youtu.be/dKJYqPiDgMs