Video Series: Caring for Transgender/Gender Nonconforming Patients and Visitors

February 5, 2019

Video Series: Caring for Transgender/Gender Nonconforming Patients and Visitors

Michigan Medicine is committed to providing excellent care and service to patients and visitors of all genders. As part of a Diversity Equity and Inclusion Mini-Grant project sponsored by the Office of Health Equity and Inclusion, Halley Crissman, M.D., MPH, spearheaded a project to create training videos for Michigan Medicine frontline staff to improve comfort and competency in providing care and service to transgender and gender nonconforming patients. The final product includes an introductory video, and five job-specific videos.   

Links to the videos are available to Michigan Medicine staff on Mlearning. The Mlearning versions of the videos include segments describing the documentation of sex and gender in MiChart—these segments are not available in the public versions of the videos:

Call Center video (includes introduction)- DEI-10001

Security/Guest Service Specialist video (includes introduction)

Provider video (includes introduction)- module DEI-10003

RN/MA/tech video, allied health professionals (includes introduction)- DEI-10004

Clerks/Registration video (includes introduction)-  DEI-10005

 

Edited versions of the video training are available to the public:

Introduction: Caring for Transgender/Gender Nonconforming Patients and Visitors
https://youtu.be/iGHjZoRI_YE

Job-specific Training for Staff Triaging Phone Calls
https://youtu.be/bQ4zSwFqEX4

Job-specific Training for Security and Guest Service Specialist Personnel
https://youtu.be/TVGOqNAqwUE

Job-specific Training for Providers
https://youtu.be/EujRqf6LWTc

Job-specific Training for Clerks and Registration Staff
https://youtu.be/dUOUGy9UIus

Job-specific Training for Nurses, Medical Assistants and Technicians
https://youtu.be/dKJYqPiDgMs